We use Royal Mail first class “tracked and signed” delivery service for the UK. This service will require a signature upon delivery.
For all international deliveries, we use Royal Mail “Airsure tracked to door”.
A tracking number will be sent via email, once your order is shipped.
Because Ahima jewellery are almost always made to order, this results in a 7 – 14 day processing window. If there is a delay with material or production, we will notify you about the expected timings and reconfirm your order.
If you need your order urgently before a specific date, please contact us and we will do our best to accommodate you.
All items are shipped in an Ahima branded box and sent in a plain padded envelope.
If you order is from outside the UK, you are responsible for payment of any import charges and taxes that may incur. We have no control over any such charges and cannot estimate the amount to be charged. Please contact your local customs office before placing your order.
We are not responsible for items that are damaged or delayed in transit or for non-delivery. From the time your package leaves Ahima jewellery until it is delivered to your door step, all shipping liability lies with Royal Mail and courier services in your country. As they are insured, we may be able to claim from the shipping company. After the package is marked as delivered by the courier, packages become the customer’s responsibility and we will not be liable for loss or damage.
For our returns policy, please refer to our “legal page”.